Shipping policy

DELIVERY RETURNS POLICY

1. What is the estimated delivery time?

Once your order is received, it will take 24-48 hours to get dispatched. You'll be notified of the tracking details once it is shipped. The delivery time further varies by product availability, the geographic location of the inventory, your shipping destination and the courier partner's time to deliver at your area. However, we at LuBliss, try our best to deliver your orders on time.

 

Note: Some courier partners do not work on Sundays, affecting delivery dates.
In general, our standard delivery timelines are:

 

Shipping Destination	Days to Deliver
Metro	4-5 days
Non-Metro	6-8 Days

 

 

2. How much does delivery cost?
Delivery charge varies with your order value. The greater the order value, the lesser the delivery charge. Please check your order summary to understand the delivery charges for individual products.

3. How will delivery work if I am not available at home?
Your order will be delivered to the delivery address you have provided to us. If you weren't available when the courier partner knocked at your door, two additional delivery attempts would follow on successive days.

4. When will the deliveries take place?
In general, our courier partner will try to deliver between 9:00 am to 9:00 pm. It can be challenging to stay at home for all these hours, especially on working days. If you cannot be there at a particular hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

5. How will I be notified about my order?
We will dispatch your order within 24-48 hours of receiving it. Tracking details will be sent to you once your package is shipped. We will send you an e-mail, SMS or WhatsApp with the tracking number(s) for your shipment(s). Our team will further send another update when your package arrives at your specified address.

6. What will the packaging look like in case of a door delivery?
We at LuBliss ensure the highest standards of packaging norms and deliver all our products in highly standardized carton boxes to ensure zero damages while handling your items. We understand that buying condoms can be a personal affair. Therefore, we deliver all our products in plain brown boxes without branding or product description. So only you know what is inside your box.

7. What should I do if my package shows as delivered but I can't find it?
If your tracking information shows that your package was delivered, but you can't find it:
Check if someone else accepted the delivery on your behalf.
Please wait for a few minutes and check at your doorstep/office reception for the arrival of our delivery associates.
Wait until the end of the day-packages may show as delivered while still in transit.
If you are still unable to locate your item contact our Customer Service. 

Please Note: We will only be able to support you if contacted within 48 hours after your package is marked as Delivered.